Completely revised to align with ISO 91:215, this handbook has been the bible for users of ISO 91 since 1994, helping organizations get certified and increase the quality of their outputs.

Whether you are an experienced professional, a novice, or a quality management student or researcher, this is a crucial addition to your bookshelf. The various ways in which requirements are interpreted and applied are discussed using published definitions, reasoned arguments and practical examples. Packed with insights into how the standard has been used, misused and misunderstood, ISO 9 Quality Systems Handbook will help you to decide if ISO 91 certification is right for your company and will gently guide you through the terminology, requirements and implementation of practices to enhance performance.

Matched to the revised structure of the 215 standard, with clause numbers included for ease of reference, the book also includes:

• Graphics and text boxes to illustrate concepts, and points of contention;
• Explanations between the differences of the 28 and 215 versions of ISO 91;
• Examples of misconceptions, inconsistencies and other anomalies;
• Solutions provided for manufacturing and service sectors.

This new edition includes substantially more guidance for students, instructors and managers in the service sector, as well as those working with small businesses.

Donșt waste time trying to achieve certification without this tried and trusted guide to improving your business ȓ let David Hoyle lead you towards a better way of thinking about quality and its management and see the difference it can make to your processes and profits!

About the Author

David Hoyle as a manager, consultant, author and mentor has been helping individuals and organizations across the world understand and apply ISO 9001 effectively since its inception in 1987. He has held senior positions in quality management with British Aerospace and Ferranti International and worked with such companies as General Motors, the UK Civil Aviation Authority and Bell Atlantic on their quality improvement programmes. Although neither a member of ISO nor BSI technical committees, he has been a member of the CQI for over 40 years and through his work with them built a network of like-minded professionals including members of ISO and BSI technical committees, which gave him privileged access to many reports, presentations and early drafts and thus gained an insight into the thinking behind ISO 9001:2015.