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50 Tipps Der Woche - Band 2: Tipps für einen besseren Kundenservice

50 Tipps Der Woche - Band 2: Tipps für einen besseren Kundenservice

          
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About the Book

Als wir im Jahr 2013 begonnen haben, wöchentlich jeweils einen Tipp der Woche auf unserer Webseite zu veröffentlichen, fragten uns einige Partner und Kunden, wie wir es bewerkstelligen wollen, dauerhaft für aktuelle Themen zu sorgen und die regelmäßigen Veröffentlichungen auf www.junokai.de durchzuhalten. Darum freuen wir uns umso mehr, nach dem ersten Band "50 Tipps für einen besseren Kundenservice" Ende 2014 nun nach knapp einem weiteren Jahr einen Band II zu veröffentlichen. Die informativen und spannenden Themen sind uns bisher nicht ausge-gangen und auch die Motivation und Disziplin, regelmäßig für neue Tipps zu sorgen, hat angehalten. Das zeigt, dass Kundenservice nach wie vor ein jederzeit aktuelles Thema ist. Kunden benötigen Service, auch wenn sich die Kontakt-kanäle besonders um digitale Möglichkeiten erweitern und in ihrer Nutzungsintensität verschieben. Gerade die vielfältigen Nut-zungsoptionen für die Kunden, mit einem Unternehmen oder einer Organisation in Kontakt zu treten, stellen Kundenserviceabteilun-gen vor neue, interessante Herausforderungen. Die Anforderungen an die Integration in die technische Infrastruktur steigen ebenso wie die Anforderungen an die Mitarbeiter im Kundenservice. Die in diesem Band II folgenden 50 Tipps sollen erneut Denkanstö-ße sein und auch direkte Hinweise für eine Implementierung ge-ben. Sie zeigen, dass es nach wie vor häufig die "kleinen", auf der Hand liegenden Dinge sind, welche die vom Kunden erlebte Ser-vicequalität verbessern. Wir wünschen Ihnen viel Spaß bei der Lektüre und Erfolg bei der Umsetzung in die Praxis.


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Product Details
  • ISBN-13: 9783732367597
  • Publisher: Tredition Gmbh
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Spine Width: 9 mm
  • Weight: 217 gr
  • ISBN-10: 3732367592
  • Publisher Date: 25 Nov 2015
  • Height: 210 mm
  • No of Pages: 174
  • Series Title: German
  • Sub Title: Tipps für einen besseren Kundenservice
  • Width: 148 mm


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50 Tipps Der Woche - Band 2: Tipps für einen besseren Kundenservice
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