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101 Ways To Really Satisfy Your Customers: How To Keep Your Customers And Attract New Ones:Plus 20 Bonus Tips

101 Ways To Really Satisfy Your Customers: How To Keep Your Customers And Attract New Ones:Plus 20 Bonus Tips

          
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About the Book

Small business have the greatest potentail to offer extremely high levels of customes service, due to their direct contact with customers. Unfortunately, very few people fully realise the power of customer service and what it can do for their business.Put simply, customer service is about exceeding your customers' expectations. Do that and you are well on the way to success and profitability. 101 Ways to Really Satisfy Your Customers provides a greater insight into understanding and identifying what customers expect, and details simple suggestions that will enable all business to exceed these expectations and reap the rewards. About Author : Andrew Griffiths is a professional marketing consultant. his first book, 1001 Wayst to Market Your Business, is an international bestseller. His company, The Marketing Professionals, Provides practical and cretive marketing advice adn solutions to both large corporations and small business operators. Andrew is also the author of 101 Survival Tips for Your Business. Contents : AcknowledgmentsIntroductionGetting a handle on customer serviceSection 1: Understanding your customersSection 2: Your working EnvironmentSection 3: Your StaffSection 4: Making it easy for your customers to buy from youSection 5: The personal touchSection 6: Face-to-face customer serviceSection 7: Telephone customer serviceSection 8: Promotional materialSection 9: Customer service and the InternetSection 10: Following up on a sale is good customer serviceSection 11: Internal customer serviceSection12: Maintainign a personal commitment to customer serviceSection 13: When things go wrongBonus Section-20 more customer service tipsAppendix: Blank forms that may come in handyA final note from the authorRecommeded readingAbout the author...


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Product Details
  • ISBN-13: 9788179924310
  • Binding: Paperback
  • Language: English
  • ISBN-10: 8179924319
  • Edition: 1st

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