Yvonne De GrandboisYvonne de Grandbois is Professor of Innovative Research at the Montreux University School of Business in Switzerland, and was previously on the faculty of the Department of Information Studies, University of Applied Sciences Western Switzerland. She as held positions in three specialized agencies of the United Nations, including the International Trade Centre, the International Labour Office, and the World Health Organization, where she directed a global program for scientific, technical, and medical information. She has lectured and conducted meetings around the globe, and has published research on managerial competencies for information professionals and articles on Service Science. She designs and delivers training programs in the public and private sectors internationally. She is on the editorial board of the journal Service Science, and is a member of the Swiss Institute of Service Science, and the International Society of Service Innovation Professionals. She is past president of the Association of International Information Specialists. A graduate of McGill University, she is Canadian and Swiss. Read More Read Less