Whitney QuesenberyWhitney is a user experience researcher and usability expert with a passion for clear communication. Her projects include work for the National Cancer Institute (US), The Open University (UK) and IEEE (worldwide). She enjoys learning about people andusing those insights to products where people matter. Pursuing her interest in the usability of civic life, she has served on two US government advisory committees: updating US "Section 508" accessibility regulations and creating standards US elections. She was president of the Usability Professionals' Association (UPA) International, on the board of the Center for Plain Language, and is a Fellow of the Society for Technical Communications. Whitney is the author, with Kevin Brooks of Storytelling for User Experience: Crafting stories for better design (Rosenfeld Media, 2010). She's also proud that her chapter "Dimensions of Usability" in Content and Complexity turns up on so many course reading lists. Read More Read Less