Valerie RussellValerie Russell has worked in customer service, including roles as a babysitter, dry cleaning clerk, retail sales representative, directory information verifier, elementary school assistant, church secretary, and insurance agent, for over 35 years. Se received her bachelor's degree in healthcare administration in 2019 and has worked in a healthcare setting for a cumulative 22 years as a receptionist, a transcriptionist, a patient service specialist, a notary, and a Concierge Manager. Valerie is passionate about creating great customer centered care and works now to reverse the steep decline in service. She lives in Texas with her three sons. Read More Read Less