Susan MoresiSusan Moresi is interested in workplace experiences, i.e., the surprising range of what employees, including managerial employees, believe is "normal" workplace behavior. She is captivated by the huge variety of expectations that individual employeesbring to a workplace and their subsequent reactions when their actual day-to-day experiences or a boss's expectations are different from what they'd expected. Additionally, considering the impact of this confusion on employees and workplaces, the small amount of formal attention and training given to this topic is a constant surprise. Susan has a master's degree in professional communication from Clemson University, and wrote her master's thesis on the teaching of collaborative skills in a classroom setting. Learning to collaborate, it turns out, is not easy! Read More Read Less