Susan Craig ScottSusan Scott is the founder of Fierce, Inc., a global training company whose clients include Yahoo, Starbucks, Cisco, BP, General Dynamics, New York Life, Nestle, Four Seasons Hotels & Resorts, Lego, C.A.R.E., Best Buy, Coca-Cola, and Ernst & Young. Sott is the author of Fierce Conversations: Achieving Success at Work & in Life--One Conversation at a Time. She lives in Seattle, Washington. Read More Read Less