Steven J SpearSteven J. Spear, five-timewinner of the Shingo Prizeand recipient of the McKinseyAward, is a senior lecturerat MIT and former assistantprofessor at Harvard. Asenior fellow at the Institute for HealthcareImprovement, he is the author of numerouarticles appearing in academic and tradepublications, including the Harvard BusinessReview and The New York Times. Read More Read Less