Steven D Di PietroSteven Di Pietro is the founder of Service Integrity, a company specialising in measuring customer service and compliance in retail. His company has overseen over 300,000 customer service evaluations using a field force of over 45,000 people. Rather han hypothesising and intellectualising the state of retail, Steven brings his real world knowledge and experience from different industries across multiple countries. He is one of the most sought-out worldwide speakers on mystery shopping and past president of the Mystery Shopping Providers Association, Asia/Pacific. Read More Read Less