Steve Coscia

Steve CosciaSteve Coscia helps companies make more money through increased customer retention, up selling and reduced on-the-job-stress. Steve is the most widely published and quoted authorities in the customer service industry. He wrote the HVAC Customer Servic Handbook along with a customer service college curriculum for trade school students, which is taught throughout the United States and Canada. Each year thousands of professionals benefit from Steve's seminars, speeches, e-learning, videos books and online newsletter. Steve conducted the customer service industry's first study of stress and the causes of stress along with the most common manifestations of post-stress behavior. This keen mastery of the physiological behavior differentiates him and it benefits his clients. Steve is that past president of the National Speakers Association's Mid-Atlantic Chapter. He resides in the Philadelphia area with his wife Veronica and their son, Michael. He ran the Marine Corps Marathon in 1991 and he ran the Philadelphia half-marathon five times. When is not writing or speaking, Steve enjoys motorcycles, bicycles and kayaking - he loves the outdoors. Go to www.coscia.com to learn about Steve's innovative customer service strategies. Read More Read Less

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Mindtap for Coscia's the Trade Technician's Soft Skills Manual, 2 Terms Printed Access CardNR
Publisher: Cengage Learning
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₹3,927
Binding:
Digital (delivered electronically)
Release:
09 Aug 2019
Language:
English
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Trade Technician's Soft Skills Manual2 % NR
Publisher: Cengage Learning
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₹2,045
₹2,010
Binding:
Paperback
Release:
10 Mar 2011
Language:
English
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