Shombit SenguptaShombit Sengupta is a global consultant on unique customer-centricity strategy to execution excellence for top management. He originated the concept of Emotional Surplus Delivery through creative business strategy and implementation,which provides value beyond the customer's expectations. This motivates purchase and repurchase, and results in sustainable growth in the top and bottom lines of business organizations.

A French national now, Shombit started life in a refugee colony outside Kolkata in divided Bengal. He left for Paris in 1973 with US$8 in his pocket. His education at the Government College of Art & Craft, Kolkata, and in Paris at the École Nationale Supérieure des Beaux-Arts and École Supérieure d'Arts Graphiques Penninghen remained incomplete due to paucity of funds and insufficient time away from livelihood work.

From working as a sweeper to becoming a designer and a global strategy and execution consultant to top management, Shombit has versatile experience in diverse industries and different art and cultural domains that give him a deeper understanding of human sensitivity across all races. From this insight he mastered the unique art of understanding the subconscious mind. He translated this expertise on customer centricity into the fine art of business that has shown several global organizations the way to profitable and sustainable growth.

Shombit's 38 years of personal experience with transnational companies and countries across the world has been distilled to bring strong discipline and outstanding working processes to Shining Consulting, his consultancy firm in India and France.Gesturism Art (coffee table book) - To order, write to marketing@sagepub.in Read More Read Less