Shai RozenesShai Rozenes is the head of the Engineering and Management of Service Systems Department in Afeka Tel Aviv Academic College of Engineering. He obtained his PhD in Industrial Engineering from the Coventry University in the United Kingdom. His major fied of expertise are: service management project management. He is involved in international research within European and international research networks. Dr. Rozenes has published in refereed scientific journals and conferences. Shai is the co- founder and Chief Academic Officer of the Afeka Center for Service Engineering and Management. Dr. Rozenes is also a consultant in industry. Read More Read Less