Sarah DelicateSarah and Angela use a cheeky and humorous writing style to communicate the very serious issues at hand, and show readers how they can stop being complicit in poor service delivery.

Together, Sarah and Angela bring a corporate memory that pans 3 decades of government funded employment service programming and delivery, primarily in Canada. They have worked with many government departments and thousands of management and front line staff working in hundreds of organizations.

With this book, it is the authors' hope that their readers will learn they have more power than they think they do to improve their services for marginalized populations.

Sarah Delicate lives in Clarington, Ontario, and Angela Hoyt calls Gananoque, Ontario home. Read More Read Less