Sara KnappSARA D. KNAPP is coordinator, Online Search Service at the University Library, the University at Albany, State University of New York. Her articles have appeared in Online, Database, The Reference Librarian, Behavioral and Social Sciences Librarian, ournal of Educational Technology Systems, The Journal of Academic Librarianship, RQ, and Library Quarterly. She is a founder and past chair of the MARS Section of the Reference and Adult Services Division of the American Library Association (ALA). Knapp was the 1984 recipient of ALAs Isadore Gilbert Mudge Citation for distinguished contributions to reference librarianship and was also a recipient of the (SUNY) Chancellors Award for Excellence in Librarianship. Read More Read Less