Richard SwaleRichard Swale is currently chief VoIP technologist within BTexact Technologies. He is also a contributor to the VoIP work in the IETF and a working group chair of ETSI's TIPHON project. He is responsible for setting technology assessment standards aswell as various consulting activities, including BT's customerfacing account teams. He began his career as an apprentice at BT Laboratories and subsequently graduated from the University of Kent with a first class Honours degree in Electronic Engineering. Since then he has worked on data networks using IP protocols, CTI systems and intelligent network applications. After leading a group researching the application of high performance distributed computing, he then led the emerging development activity on VoIP, bringing together the multidisciplinary engineering team that delivered the BT Group's first network trial of VoIP in 1997. Since then, he has been involved with a number of VoIP projects including the launch of BT's first public VoIP services. Read More Read Less