Penny HopkinsonPenny Hopkinson, a former international editor and Middle East socio-economics correspondent, founded Manual Writers International(R) in 1987 - a consultancy dedicated to planning, structuring and creating engaging operational content. In 1989 she wa invited to join the British Franchise Association as an Affiliate Professional Advisor to set an Operations Manual gold standard for members. Since then, she's created hundreds of operations manuals for SMEs, multinationals and social enterprises. In 2011, she was awarded a Companion of the British Franchise Association in recognition of her outstanding contribution to the development of franchising in the UK. Learn more at www.manual-writers.com Read More Read Less