Naomi OystonNaomi has more than twenty years of leadership experience within the corporate, financial, and SME business sectors.She has had extensive executive level success, with direct responsibility for leading the implementation and performance assessment ofCustomer Service Excellence, Sales Performance, Productivity & Leadership training within Commonwealth Bank Business Banking. She has also led the Leadership Performance Coaching Team at Suncorp, with responsibility for Branch, Financial Planning, Home Lending, and Business Banking Leadership Development. Within Heritage Bank, she has designed and delivered a group-wide Sales Through Service program along with playing an integral role in developing a contemporary customer conversation framework and has also delivered a Risk Management program for leaders. As an independent consultant, she has worked across multiple industries including government, corporate, financial, insurance, mining, manufacturing, trade services, aged care, consulting, retail, technology, pharmaceutical, and education to help leaders to drive exceptional people to achieve high performance outcomes.Naomi specialises in providing bespoke solutions that meet the unique needs of her clients by gaining a deep understanding of each client's needs, challenges, and opportunities. Prior to setting up her consultancy, she operated her own successful commercial finance broking business and knows firsthand the challenges of creating a sustainable, profitable operation based on strong business-to-business relationships.Naomi judged on the Telstra Business Women's Awards, the AIM Leadership Excellence Awards and is recognised by the Who's Who of Australian Women for her contribution to mentoring women in the financial and business sectors. Naomi is passionate about helping her clients to focus on results that matter. She creates continuous, incremental improvement through combining street proven systems and processes with exemplary people skills and a culture of sustainability, using a head, heart, and soul approach to success. Read More Read Less