Mona J Fitzsimmons

Mona J FitzsimmonsJames Fitzsimmons received a B.S.E. in industrial engineering from the University of Michigan, an M.B.A. from Western Michigan University, and a Ph.D. with distinction from the University of California at Los Angeles. Dr. Fitzsimmons has held facultyappointments at UCLA, California State University-Northridge, the University of New Mexico, Boston University Overseas Graduate Program, California Polytechnic State University at San Luis Obispo, and the Helsinki School of Economics and Business. His research in the area of emergency ambulance location won the Stan Hardy Award in 1983 for the best paper published in the field of operations management. A computer program, CALL, has been used worldwide to plan emergency ambulance systems. Dr. Fitzsimmons is a registered professional engineer in Michigan and has held industrial engineering positions at Corning Glass Works and Hughes Aircraft Company. He served in the U.S. Air Force as an officer in charge of base construction projects. Read More Read Less

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Service Management: Operations, Strategy, Information Technology |9th Edition20 %
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Service Management: Operations, Strategy, Information Technology47 %
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Service Management | 8th Edition70 % NR
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Service Management: Operations, Strategy, Information Technology (Int'l Ed)
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Connect Access Card for Service Management: Operations, Strategy, Information Technology1 % NR
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New Service Development9 % NR
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12 Nov 1999
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MP Service Management with Service Model Software Access Card12 % NR
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MP Service Management with Student CD with Service Model CDNR
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13 Oct 2003
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Service Management W/ Student CD-ROMNR
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Service Management: Operations, Strategy, Information Techno6 % NR
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Service Management: Operations, Strategy, Information Technology5 % NR
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