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Michael C., Ph.D. Sturman

Michael C., Ph.D. Sturman

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Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience6 % NR
Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience
By: Cherrill P. Heaton, Robert C. Ford, Michael C. Sturman, Robert C., Ph.D. Ford, Michael C., Ph.D. Sturman
Publisher: Delmar Pub
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₹7,520
₹7,105
Binding:
Hardcover
Release:
14 Feb 2011
Language:
English
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