Lillian RozaklisLillian Rozaklis is an independent consultant in user research, learning analytics, and information services, with prior roles as a reference librarian in public libraries and as a research analyst in higher education. She received her Ph.D. in Inforation Studies from Drexel University's College of Information Science and Technology and an M.S. in Library and Information Science from Syracuse University's School of Information Studies. Read More Read Less