Leslie WillcocksLeslie Willcocks is Professor in Technology Work and Globalization and Director of the Outsourcing Unit at London School of Economics and Political Science. He is Editor-in-Chief of the Journal of Information Technology. He has a global reputaion for his work in outsourcing, global strategy, organizational change and managing digital business.He has researched, educated and advised major corporations and governments globally on these issues for 25 years, and is co-author of 43 books and over 230 refereed journal papers on these subjects. He has recently published Outsourcing - All You Need To Know (White Plume). Forthcoming books include Nine Keys to World Class BPO (Bloomsbury, forthcoming) and South Africa's BPO Service Advantage: Becoming Strategic in the Global Marketplace (Palgrave, forthcoming). Read More Read Less