Jyoti VermaJyoti Verma is a faculty at Chitkara Business School, Chitkara University, Punjab, India. With more than 20 research papers to her credit published in various journals and conferences at the national & international levels, Dr. Verma has developed he core expertise in the area of service quality, blockchain, and behavioral finance. She has authored 1 book titled 'Accelerating the Development of Quality of IT-Enabled Banking Services' by international publishers and published many book chapters in edited books at the international level. She has published five patents and out of which three patents are granted. She has prepared and delivered many E-Content programs on Research Methodology (MOOCs funded projects). Read More Read Less