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Joseph Michelli

Joseph Michelli Joseph A. Michelli, Ph.D., is an internationally sought-after speaker and business consultant whose clients include Bridgestone Firestone, Nokia, The Hartford Insurance Group, and UCLA Health System. The author of the bestselling The Starbucks Exerience, he has appeared on The Glenn Beck Show and CNBC’s On the Money. Read More Read Less

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1.
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company36 % NR
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
By: Joseph Michelli
Publisher: McGraw-Hill Education - Europe
3.4 (5)
₹3,020
₹1,933
Binding:
Hardback
Release:
16 Jul 2008
Language:
English
International Edition
Ships within 14-16 Days Explain..
Free Shipping in India and low cost Worldwide.
2.
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary48 %
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
By: Joseph Michelli
Publisher: McGraw-Hill Education - Europe
4.2 (5)
₹3,086
₹1,605
Binding:
Hardback
Release:
16 Sep 2006
Language:
English
Available
Ships within 1-2 Days Explain..
3.
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW19 % POD/NR
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
By: Joseph Michelli
Publisher: McGraw-Hill Education - Europe
4.5 (8)
₹3,620
₹2,932
Binding:
Hardback
Release:
16 Nov 2011
Language:
English
International Edition
Ships within 16-18 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
4.
When Fish FlyPOD/NR
When Fish Fly
By: John Yokoyama, Joseph Michelli
Publisher: Little, Brown & Company
4.5 (8)
₹3,059
Binding:
Hardback
Release:
04 Aug 2004
Language:
English
International Edition
Ships within 16-18 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
5.
The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging27 % NR
The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging
By: Joseph Michelli
Publisher: McGraw-Hill Education
4.5 (6)
₹2,683
₹1,959
Binding:
Hardback
Release:
30 Sep 2019
Language:
English
International Edition
Ships within 14-16 Days Explain..
Free Shipping in India and low cost Worldwide.
6.
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System47 %
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
By: Joseph Michelli
Publisher: McGraw-Hill Education - Europe
4.2 (5)
₹3,520
₹1,866
Binding:
Hardback
Release:
16 Jun 2011
Language:
English
In Stock
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7.
Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges27 %
Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
By: Joseph A. Michelli, Joseph Michelli
Publisher: McGraw-Hill Education
No Review Yet
₹1,859
₹1,357
Binding:
Hardback
Release:
18 Jan 2021
Language:
English
Available
Ships within 2-4 Days Explain..
8.
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People
By: Joseph Michelli
Publisher: McGraw-Hill Education - Europe
No Review Yet
₹1,288
Binding:
Hardback
Release:
16 Dec 2013
Language:
English
Available
Ships within 4-6 Days Explain..
9.
Mindchamps Way, The: How To Turn An Idea Into A Global MovementNR
Mindchamps Way, The: How To Turn An Idea Into A Global Movement
By: Joseph A Michelli
Publisher: World Scientific Publishing Co Pte Ltd
No Review Yet
₹3,257
Binding:
Hardback
Release:
10 Apr 2025
Language:
English
International Edition
Ships within 14-16 Days Explain..
Free Shipping in India and low cost Worldwide.
10.
All Business Is Personal35 % NR
All Business Is Personal
By: Joseph A. Michelli
Publisher: Benbella Books
No Review Yet
₹2,745
₹1,784
Binding:
Hardback
Release:
13 May 2025
Language:
English
International Edition
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Free Shipping in India and low cost Worldwide.
11.
Leading the Starbucks Way (PB)18 % NR
Leading the Starbucks Way (PB)
By: Joseph Michelli
Publisher: McGraw-Hill Education
No Review Yet
₹2,444
₹2,004
Binding:
Paperback
Release:
27 Oct 2023
Language:
English
International Edition
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12.
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way22 % NR
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
By: Joseph Michelli
Publisher: McGraw-Hill Education - Europe
No Review Yet
₹3,711
₹2,895
Binding:
Hardback
Release:
16 Dec 2015
Language:
English
International Edition
Ships within 16-18 Days Explain..
Free Shipping in India and low cost Worldwide.
13.
New Gold Standard27 % NR
New Gold Standard
By: Tom Parks, Joseph A Michelli
Publisher: Brilliance Audio
No Review Yet
₹1,519
₹1,109
Binding:
CD-Audio
Release:
06 Jan 2015
Language:
English
Out of Stock
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14.
Customer Magic The Macquarie Way
Customer Magic The Macquarie Way
By: Joseph A. Michelli
Publisher: Major Street Publishing
No Review Yet
₹1,776
Binding:
Paperback
Release:
26 Sep 2023
Language:
English
Out of Stock
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15.
The Starbucks Experience
The Starbucks Experience
By: Joseph A Michelli, Jonathan Yen
Publisher: McGraw Hill-Ascent Audio
No Review Yet
₹3,649
Binding:
CD-Audio
Release:
11 Oct 2022
Language:
English
Out of Stock
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16.
The Starbucks Experience
The Starbucks Experience
By: Joseph A Michelli, Jonathan Yen
Publisher: McGraw Hill-Ascent Audio
No Review Yet
₹3,223
Binding:
CD-Audio
Release:
11 Oct 2022
Language:
English
Out of Stock
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17.
The Starbucks Experience
The Starbucks Experience
By: Joseph A Michelli, Jonathan Yen
Publisher: McGraw Hill-Ascent Audio
No Review Yet
₹3,649
Binding:
CD-Audio
Release:
11 Oct 2022
Language:
English
Out of Stock
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18.
The Starbucks Experience
The Starbucks Experience
By: Joseph A Michelli, Jonathan Yen
Publisher: McGraw Hill-Ascent Audio
No Review Yet
₹3,223
Binding:
CD-Audio
Release:
11 Oct 2022
Language:
English
Out of Stock
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19.
The Starbucks Experience Lib/E
The Starbucks Experience Lib/E
By: Joseph A Michelli, Jonathan Yen
Publisher: McGraw Hill-Ascent Audio
No Review Yet
₹5,777
Binding:
CD-Audio
Release:
11 Oct 2022
Language:
English
Out of Stock
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20.
The Starbucks Experience Lib/E
The Starbucks Experience Lib/E
By: Joseph A Michelli, Jonathan Yen
Publisher: McGraw Hill-Ascent Audio
No Review Yet
₹5,777
Binding:
CD-Audio
Release:
11 Oct 2022
Language:
English
Out of Stock
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