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Joseph A Michelli

Joseph A MichelliJoseph A. Michelli is an organizational consultant who focuses on intersections of business, leadership, and workplace productivity. He is the bestselling author of The Starbucks Experience, The New Gold Standard, Prescription for Excellence, and TheZappos Experience. One of today's leading thinkers on the topic of customer experience, Michelli also speaks to corporate audiences approximately 60 times a year. Read More Read Less

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1.
Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary48 %
Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
By: Joseph Michelli, Joseph A Michelli, Joseph, PhD Michelli
Publisher: McGraw-Hill Education
4.2 (5)
₹2,918
₹1,517
Binding:
Hardback
Release:
05 Oct 2006
Language:
English
Available
Ships within 1-2 Days Explain..
2.
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company40 % NR
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
By: Joseph Michelli, Joseph A Michelli, Joseph, PhD Michelli, Michelli, Joseph
Publisher: McGraw-Hill Education
3.4 (5)
₹2,871
₹1,723
Binding:
Hardback
Release:
04 Jul 2008
Language:
English
International Edition
Ships within 18-20 Days Explain..
Free Shipping in India and low cost Worldwide.
3.
Zappos Experience: 5 Principles to Inspire, Engage, and Wow19 % POD/NR
Zappos Experience: 5 Principles to Inspire, Engage, and Wow
By: Michelli, Joseph Michelli, Joseph A Michelli, Joseph, PhD Michelli
Publisher: McGraw-Hill Education
4.5 (8)
₹3,480
₹2,819
Binding:
Hardback
Release:
29 Sep 2011
Language:
English
International Edition
Ships within 16-18 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
4.
When Fish FlyPOD/NR
When Fish Fly
By: John Yokoyama, Joseph Michelli, Joseph, PhD Michelli
Publisher: Hachette Books
4.5 (8)
₹2,777
Binding:
Hardback
Release:
01 Aug 2004
Language:
English
International Edition
Ships within 14-16 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
5.
Airbnb Way28 % NR
Airbnb Way
By: Joseph Michelli, Joseph A Michelli, Joseph, PhD Michelli
Publisher: McGraw-Hill Education
4.5 (6)
₹2,386
₹1,718
Binding:
Hardback
Release:
14 Oct 2019
Language:
English
International Edition
Ships within 18-20 Days Explain..
Free Shipping in India and low cost Worldwide.
6.
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System30 %
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
By: Joseph Michelli, Joseph A Michelli, Joseph, PhD Michelli
Publisher: McGraw-Hill Education
4.2 (5)
₹3,480
₹2,436
Binding:
Hardback
Release:
24 May 2011
Language:
English
In Stock
Ships within 1-2 Days Explain..
7.
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People43 %
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People
By: Joseph Michelli, Joseph A Michelli, Joseph, PhD Michelli
Publisher: McGraw-Hill Education
No Review Yet
₹2,210
₹1,260
Binding:
Hardback
Release:
03 Sep 2013
Language:
English
Available
Ships within 1-2 Days Explain..
8.
Leading the Starbucks Way (Pb)18 % NR
Leading the Starbucks Way (Pb)
By: Michelli, Joseph Michelli, Joseph A Michelli, Joseph, PhD Michelli
Publisher: McGraw-Hill Education
No Review Yet
₹2,349
₹1,926
Binding:
Paperback
Release:
27 Oct 2023
Language:
English
International Edition
Ships within 16-18 Days Explain..
Free Shipping in India and low cost Worldwide.
9.
Driven to Delight22 % NR
Driven to Delight
By: Joseph Michelli, Joseph A Michelli, Joseph, PhD Michelli
Publisher: McGraw-Hill Education
No Review Yet
₹3,567
₹2,782
Binding:
Hardback
Release:
08 Dec 2015
Language:
English
International Edition
Ships within 16-18 Days Explain..
Free Shipping in India and low cost Worldwide.
10.
Driven to DelightNR
Driven to Delight
By: Joseph A Michelli
Publisher: Brilliance Audio
No Review Yet
₹5,562
Binding:
Pre-recorded MP3 player
Release:
06 Dec 2015
Language:
English
International Edition
Ships within 10-12 Days Explain..
Free Shipping in India and low cost Worldwide.
11.
New Gold Standard27 % NR
New Gold Standard
By: Tom Parks, Joseph A Michelli
Publisher: Brilliance Audio
No Review Yet
₹1,519
₹1,109
Binding:
CD-Audio
Release:
06 Jan 2015
Language:
English
Out of Stock
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12.
All Business Is Personal35 % NR
All Business Is Personal
By: Joseph A. Michelli, Joseph A Michelli
Publisher: Benbella Books
No Review Yet
₹2,929
₹1,904
Binding:
Hardback
Release:
13 May 2025
Language:
English
Out of Stock
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13.
Customer Magic - The Macquarie Way24 % NR
Customer Magic - The Macquarie Way
By: Joseph A Michelli
Publisher: Blackstone Publishing
No Review Yet
₹2,780
₹2,113
Binding:
CD-Audio
Release:
26 Mar 2024
Language:
English
Out of Stock
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14.
Customer Magic - The Macquarie Way29 % NR
Customer Magic - The Macquarie Way
By: Joseph A Michelli
Publisher: Blackstone Publishing
No Review Yet
₹1,740
₹1,235
Binding:
Paperback
Release:
28 May 2024
Language:
English
Out of Stock
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15.
Customer Magic - The Macquarie Way22 % NR
Customer Magic - The Macquarie Way
By: Joseph A Michelli
Publisher: Blackstone Publishing
No Review Yet
₹1,910
₹1,490
Binding:
CD-Audio
Release:
26 Mar 2024
Language:
English
Out of Stock
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16.
Customer Magic - The Macquarie WayNR
Customer Magic - The Macquarie Way
By: Joseph A Michelli
Publisher: Major Street Publishing
No Review Yet
₹1,776
Binding:
Paperback
Release:
26 Sep 2023
Language:
English
Out of Stock
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17.
Starbucks ExperienceNR
Starbucks Experience
By: Joseph A Michelli, Jonathan Yen
Publisher: McGraw Hill-Ascent
No Review Yet
₹3,649
Binding:
CD-Audio
Release:
11 Oct 2022
Language:
English
Out of Stock
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18.
Starbucks ExperienceNR
Starbucks Experience
By: Joseph A Michelli, Jonathan Yen
Publisher: McGraw Hill-Ascent
No Review Yet
₹3,649
Binding:
CD-Audio
Release:
11 Oct 2022
Language:
English
Out of Stock
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19.
Starbucks ExperienceNR
Starbucks Experience
By: Joseph A Michelli, Jonathan Yen
Publisher: McGraw Hill-Ascent
No Review Yet
₹3,223
Binding:
CD-Audio
Release:
11 Oct 2022
Language:
English
Out of Stock
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20.
Starbucks ExperienceNR
Starbucks Experience
By: Joseph A Michelli, Jonathan Yen
Publisher: McGraw Hill-Ascent
No Review Yet
₹3,223
Binding:
CD-Audio
Release:
11 Oct 2022
Language:
English
Out of Stock
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