Jon PicoultJon Picoult helps organizations impress their customers and inspire their employees, creating "raving fans" that drive business growth. He is the founder of Watermark Consulting and a noted authority on customer and employee experience. sought-after business advisor and accomplished public speaker, Jon's insights have been featured by dozens of media outlets, including the Wall Street Journal, the New York Times, Harvard Business Review, and Forbes. He has worked with the CEOs and executive teams at some of the world's foremost brands, helping companies build powerful loyalty in both the marketplace and the workplace.Prior to establishing Watermark, Jon held senior executive roles at Fortune 100 companies. Early in his career, at the age of 29, he earned the distinction of becoming the youngest executive officer in the over 150-year history of a leading, global financial services firm.Jon received his bachelor's degree in cognitive science from Princeton University and his M.B.A. in general management from Duke University. Read More Read Less