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Jon Anton

Jon Anton

10 results found
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1.
Customer Relationship Management: Making Hard Decisions with Soft Numbers43 %
Customer Relationship Management: Making Hard Decisions with Soft Numbers
By: Dr. Jon Anton
Publisher: Prentice Hall
No Review Yet
₹5,128
₹2,923
Binding:
Hardcover
Release:
1996-01-16
Language:
English
Available
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2.
Customer Relationship Management34 %
Customer Relationship Management
By: Dr. Jon Anton
Publisher: Pearson Education
No Review Yet
₹359
₹237
Binding:
Paperback
Release:
2013
Language:
English
Out of Stock
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3.
Call Center Performance Enhancement Using Simulation and Modeling39 % NR
Call Center Performance Enhancement Using Simulation and Modeling
By: Jon Anton, Bill Hall, Vivek Bapat
Publisher: Purdue University Press
No Review Yet
₹5,385
₹3,285
Binding:
Paperback
Release:
15 Jun 2000
Language:
English
Out of Stock
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4.
Call Center Benchmarking33 % NR
Call Center Benchmarking
By: Jon Anton, David Gustin
Publisher: Purdue University Press
No Review Yet
₹1,865
₹1,250
Binding:
Paperback
Release:
15 Jun 2000
Language:
English
Out of Stock
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5.
Listening to the Voice of the Customer15 % NR
Listening to the Voice of the Customer
By: Jon Anton
Publisher: Purdue University Press
No Review Yet
₹4,196
₹3,567
Binding:
Paperback
Release:
19 May 2008
Language:
English
Out of Stock
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6.
Minimizing Agent Turnover38 % NR
Minimizing Agent Turnover
By: Jon Anton
Publisher: Purdue University Press
No Review Yet
₹4,015
₹2,489
Binding:
Paperback
Release:
30 May 2002
Out of Stock
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7.
eBusiness Customer Service38 % NR
eBusiness Customer Service
By: Jon Anton
Publisher: Purdue University Press
No Review Yet
₹4,395
₹2,725
Binding:
Paperback
Release:
30 Jan 2002
Out of Stock
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8.
Inbound Customer Callcenter Design27 % NR
Inbound Customer Callcenter Design
By: Jon Anton
Publisher: Purdue University Press
No Review Yet
₹4,448
₹3,247
Binding:
Paperback
Release:
28 Nov 2007
Language:
English
Out of Stock
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9.
2038 % NR
20
By: Jon Anton
Publisher: Purdue University Press
No Review Yet
₹2,525
₹1,566
Binding:
Paperback
Release:
28 Feb 2002
Out of Stock
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10.
Call Center Management40 % NR
Call Center Management
By: Jodie Monger, Debra Perkins, Jon Anton
Publisher: Purdue Univ Pr
No Review Yet
₹5,005
₹3,003
Binding:
Paperback
Release:
24 Apr 2007
Language:
English
Out of Stock
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