John SillsJohn Sills is a Managing Partner at The Foundation, a management consultancy which helps organizations achieve customer-led success. John has advised organizations such as Volkswagen, Sky, eBay, British Gas and UNICEF on their customer experiences. Bfore becoming a consultant, he was Head of Customer Innovation & Perception at HSBC.

Alongside his work at The Foundation, John is an associate of Young Enterprise, a charity that helps young adults become the next generation of business leaders and entrepreneurs. He is also an associate and mentor for The School of Marketing. He has written extensively on the topic of customer experience and innovation. He's been regularly featured in Management Today, Market Leader and WARC, alongside presenting at events such as The Festival of Marketing. Read More Read Less