John McCrossanJOHN A. MCCROSSAN is Professor Emeritus at the University of South Florida School of Library and Information Science. He previously worked as a reference librarian, library director, classroom teacher, and State Librarian of Vermont. He has taught atthe University of Michigan and Kent State University, and his many articles have appeared in such journals as RQ, Library Journal, American Libraries, Journal of Education for Library and Information Science, and Advances in Librarianship. An authority on reference services, he has served as president of the Reference and Adult Services Division of the American Library Association and remains active in the field. Read More Read Less