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Jochen Wirtz

Jochen Wirtz

43 results found
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1.
Essentials of Services Marketing43 %
Essentials of Services Marketing
By: Jochen Wirtz, Patricia Chew, Christopher Lovelock
Publisher: Pearson Education Limited
No Review Yet
₹7,846
₹4,472
Binding:
Paperback
Release:
06 May 2022
Language:
English
Available
Ships within 2-4 Days Explain..
2.
Services Marketing: People, Technology, Strategy (Ninth Edition)9 % NR
Services Marketing: People, Technology, Strategy (Ninth Edition)
By: Jochen Wirtz, Christopher Lovelock, Jochen (Nus, S'pore) Wirtz, Christopher (.) Lovelock, Lovelock, Christopher
Publisher: World Scientific Publishing Company
5.0 (3)
₹5,968
₹5,431
Binding:
Paperback
Release:
29 May 2021
Language:
English
International Edition
Ships within 10-12 Days Explain..
Free Shipping in India and low cost Worldwide.
3.
Essentials of Services Marketing, | Third Edition By Pearson23 %
Essentials of Services Marketing, | Third Edition By Pearson
By: Jayanta Chatterjee, Jochen Wirtz, Christopher Lovelock, Gopal Das , Jochen Wirtz|Christopher Lovelock|Jayanta Chatterjee|Gopal Das
Publisher: Pearson Education
No Review Yet
₹945
₹728
Binding:
Paperback
Release:
30 Jun 2019
Language:
English
Available
Ships within 2-4 Days Explain..
4.
Intelligent Automation: Welcome to the World of Hyperautomation: Learn How to Harness Artificial Intelligence to Boost Business & Make Our World More HumanPOD/NR
Intelligent Automation: Welcome to the World of Hyperautomation: Learn How to Harness Artificial Intelligence to Boost Business & Make Our World More Human
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Ian Barkin, Pascal Bornet
Publisher: World Scientific Publishing Company
No Review Yet
₹2,496
Binding:
Paperback
Release:
22 Jan 2021
Language:
English
International Edition
Ships within 16-18 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
5.
Service Quality and Productivity Management31 %
Service Quality and Productivity Management
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹1,004
₹693
Binding:
Paperback
Release:
06 Dec 2017
Language:
English
Available
Ships within 1-2 Days Explain..
6.
Designing Complaint Handling and Service Recovery StrategiesPOD/NR
Designing Complaint Handling and Service Recovery Strategies
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹980
Binding:
Paperback
Release:
21 Nov 2017
Language:
English
International Edition
Ships within 14-16 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
7.
Intelligent Automation2 % POD/NR
Intelligent Automation
By: Jochen Wirtz, Ian Barkin, Pascal Bornet
Publisher: Lulu Press
5.0 (5)
₹6,786
₹6,650
Binding:
Hardback
Release:
11 Oct 2020
Language:
English
International Edition
Ships within 16-18 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
8.
Intelligent AutomationPOD/NR
Intelligent Automation
By: Jochen Wirtz, Ian Barkin, Pascal Bornet
Publisher: Amazon Digital Services LLC - KDP Print US
No Review Yet
₹1,427
Binding:
Paperback
Release:
10 Oct 2020
Language:
English
International Edition
Ships within 16-18 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
9.
Services Marketing People, Technology, Strategy Ninth Edition37 %
Services Marketing People, Technology, Strategy Ninth Edition
By: Jochen Wirtz, Christopher Lovelock
Publisher: World Scientific
No Review Yet
₹1,795
₹1,131
Binding:
Paperback
Release:
01 Jan 2023
Language:
English
Available
Ships within 2-4 Days Explain..
10.
Intelligent Automation: Welcome to the World of Hyperautomation: Learn How to Harness Artificial Intelligence to Boost Business & Make Our World More Human32 %
Intelligent Automation: Welcome to the World of Hyperautomation: Learn How to Harness Artificial Intelligence to Boost Business & Make Our World More Human
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Ian Barkin, Pascal Bornet
Publisher: World Scientific Publishing Company
No Review Yet
₹4,244
₹2,886
Binding:
Hardback
Release:
22 Jan 2021
Language:
English
Available
Ships within 2-4 Days Explain..
11.
Intelligent Automation: Welcome To The World Of Hyperautomation: Learn How To Harness Artificial Intelligence To Boost Business & Make Our World More Human26 %
Intelligent Automation: Welcome To The World Of Hyperautomation: Learn How To Harness Artificial Intelligence To Boost Business & Make Our World More Human
By: Pascal Bornet|Ian Barkin|Jochen Wirtz
Publisher: World Scientific (Exclusively distributed by Dev Publishers & Distributors)
No Review Yet
₹1,595
₹1,180
Binding:
Perfect Paperback
Release:
28 Jan 2021
Language:
English
Available
Ships within 4-6 Days Explain..
12.
Understanding the Role of Business Analytics37 %
Understanding the Role of Business Analytics
By: Hardeep Chahal, Jochen Wirtz, Jeevan Jyoti
Publisher: Springer
No Review Yet
₹9,600
₹6,048
Binding:
Paperback
Release:
19 Jan 2019
Language:
English
Available
Ships within 12-14 Days Explain..
13.
Essentials of Services Marketing, Global Edition
Essentials of Services Marketing, Global Edition
By: Jochen Wirtz, Patricia Chew, Christopher H. Lovelock, Christopher Lovelock
Publisher: Pearson Education Limited
No Review Yet
₹4,090
Binding:
Paperback
Release:
23 Feb 2018
Available
Ships within 2-4 Days Explain..
14.
Building a World Class Service Organization (Assessment Tool)31 %
Building a World Class Service Organization (Assessment Tool)
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹1,004
₹693
Binding:
Paperback
Release:
31 Dec 2017
Language:
English
Available
Ships within 1-2 Days Explain..
15.
Positioning Services in Competitive Markets31 %
Positioning Services in Competitive Markets
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹1,004
₹693
Binding:
Paperback
Release:
27 Sep 2017
Language:
English
Available
Ships within 1-2 Days Explain..
16.
Developing Service Products and Brands31 %
Developing Service Products and Brands
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹1,004
₹693
Binding:
Paperback
Release:
30 Sep 2017
Language:
English
Available
Ships within 1-2 Days Explain..
17.
Crafting the Service Environment31 %
Crafting the Service Environment
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹1,004
₹693
Binding:
Paperback
Release:
04 Nov 2017
Language:
English
Available
Ships within 1-2 Days Explain..
18.
Balancing Capacity and Demand in Service Operations47 %
Balancing Capacity and Demand in Service Operations
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹880
₹466
Binding:
Paperback
Release:
31 Oct 2017
Language:
English
Available
Ships within 1-2 Days Explain..
19.
Managing People for Service Advantage31 %
Managing People for Service Advantage
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹1,004
₹693
Binding:
Paperback
Release:
15 Nov 2017
Language:
English
Available
Ships within 1-2 Days Explain..
20.
Pricing Services and Revenue Management31 %
Pricing Services and Revenue Management
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹1,004
₹693
Binding:
Paperback
Release:
07 Oct 2017
Language:
English
Available
Ships within 1-2 Days Explain..
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