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1.
Services Marketing: People, Technology, Strategy (Ninth Edition)7 % NR
Services Marketing: People, Technology, Strategy (Ninth Edition)
By: Jochen Wirtz, Christopher Lovelock, Jochen (Nus, S'pore) Wirtz, Christopher (.) Lovelock, Lovelock, Christopher
Publisher: World Scientific Publishing Company
5.0 (3)
₹6,215
₹5,780
Binding:
Paperback
Release:
29 May 2021
Language:
English
International Edition
Ships within 10-12 Days Explain..
Free Shipping in India and low cost Worldwide.
2.
Service Quality and Productivity Management52 %
Service Quality and Productivity Management
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹1,045
₹502
Binding:
Paperback
Release:
06 Dec 2017
Language:
English
Available
Ships within 2-4 Days Explain..
3.
Intelligent Automation: Welcome to the World of Hyperautomation: Learn How to Harness Artificial Intelligence to Boost Business & Make Our World More HumanPOD/NR
Intelligent Automation: Welcome to the World of Hyperautomation: Learn How to Harness Artificial Intelligence to Boost Business & Make Our World More Human
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Ian Barkin, Pascal Bornet
Publisher: World Scientific Publishing Company
No Review Yet
₹2,522
Binding:
Paperback
Release:
22 Jan 2021
Language:
English
International Edition
Ships within 12-14 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
4.
Designing Complaint Handling and Service Recovery StrategiesPOD/NR
Designing Complaint Handling and Service Recovery Strategies
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹989
Binding:
Paperback
Release:
21 Nov 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
5.
Intelligent Automation: Welcome to the World of Hyperautomation: Learn How to Harness Artificial Intelligence to Boost Business & Make Our World More Human32 %
Intelligent Automation: Welcome to the World of Hyperautomation: Learn How to Harness Artificial Intelligence to Boost Business & Make Our World More Human
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Ian Barkin, Pascal Bornet
Publisher: World Scientific Publishing Company
No Review Yet
₹4,330
₹2,944
Binding:
Hardback
Release:
22 Jan 2021
Language:
English
Available
Ships within 2-4 Days Explain..
6.
Developing Service Products and Brands52 %
Developing Service Products and Brands
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹1,045
₹502
Binding:
Paperback
Release:
30 Sep 2017
Language:
English
Available
Ships within 2-4 Days Explain..
7.
Building a World Class Service Organization (Assessment Tool)52 %
Building a World Class Service Organization (Assessment Tool)
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹1,045
₹502
Binding:
Paperback
Release:
31 Dec 2017
Language:
English
Available
Ships within 2-4 Days Explain..
8.
Positioning Services in Competitive Markets52 %
Positioning Services in Competitive Markets
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹1,045
₹502
Binding:
Paperback
Release:
27 Sep 2017
Language:
English
Available
Ships within 2-4 Days Explain..
9.
Managing People for Service Advantage52 %
Managing People for Service Advantage
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹1,045
₹502
Binding:
Paperback
Release:
15 Nov 2017
Language:
English
Available
Ships within 2-4 Days Explain..
10.
Crafting the Service Environment52 %
Crafting the Service Environment
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹1,045
₹502
Binding:
Paperback
Release:
04 Nov 2017
Language:
English
Available
Ships within 2-4 Days Explain..
11.
Understanding Service Consumers52 %
Understanding Service Consumers
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹1,045
₹502
Binding:
Paperback
Release:
17 Sep 2017
Language:
English
Available
Ships within 2-4 Days Explain..
12.
Balancing Capacity and Demand in Service Operations47 %
Balancing Capacity and Demand in Service Operations
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹898
₹476
Binding:
Paperback
Release:
31 Oct 2017
Language:
English
Available
Ships within 1-2 Days Explain..
13.
Pricing Services and Revenue Management52 %
Pricing Services and Revenue Management
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹1,045
₹502
Binding:
Paperback
Release:
07 Oct 2017
Language:
English
Available
Ships within 2-4 Days Explain..
14.
Managing Customer Relationships and Building Loyalty52 %
Managing Customer Relationships and Building Loyalty
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹1,045
₹502
Binding:
Paperback
Release:
18 Nov 2017
Language:
English
Available
Ships within 2-4 Days Explain..
15.
Winning in Service Markets: Success Through People, Technology and Strategy
Winning in Service Markets: Success Through People, Technology and Strategy
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹4,567
Binding:
Hardback
Release:
16 Dec 2016
Language:
English
Available
Ships within 4-6 Days Explain..
16.
Winning in Service Markets: Success Through People, Technology and Strategy
Winning in Service Markets: Success Through People, Technology and Strategy
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹2,165
Binding:
Paperback
Release:
16 Dec 2016
Language:
English
Available
Ships within 4-6 Days Explain..
17.
Services Marketing: People, Technology, Strategy (Eighth Edition)37 %
Services Marketing: People, Technology, Strategy (Eighth Edition)
By: Christopher H Lovelock, Jochen Wirtz, Christopher H. Lovelock, Christopher Lovelock, Jochen (Nus, S'pore) Wirtz
Publisher: World Scientific Publishing Company
No Review Yet
₹1,695
₹1,068
Binding:
Paperback
Release:
11 Apr 2016
Language:
English
Available
Ships within 2-4 Days Explain..
18.
Services Marketing: People, Technology, Strategy (Ninth Edition)10 % NR
Services Marketing: People, Technology, Strategy (Ninth Edition)
By: Jochen Wirtz, Christopher Lovelock, Jochen (Nus, S'pore) Wirtz, Christopher (.) Lovelock, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: World Scientific Publishing Company
No Review Yet
₹12,430
₹11,187
Binding:
Hardback
Release:
29 May 2021
Language:
English
International Edition
Ships within 10-12 Days Explain..
Free Shipping in India and low cost Worldwide.
19.
Service Marketing CommunicationsPOD/NR
Service Marketing Communications
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹993
Binding:
Paperback
Release:
14 Oct 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
20.
Designing Customer Service ProcessesPOD/NR
Designing Customer Service Processes
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹987
Binding:
Paperback
Release:
21 Oct 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
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