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Jochen (National University Of Singapore, Singapore) Wirtz

Jochen (National University Of Singapore, Singapore) Wirtz

16 results found
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1.
Service Quality and Productivity Management52 %
Service Quality and Productivity Management
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹1,088
₹522
Binding:
Paperback
Release:
06 Dec 2017
Language:
English
Available
Ships within 2-4 Days Explain..
2.
Building a World Class Service Organization (Assessment Tool)47 %
Building a World Class Service Organization (Assessment Tool)
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹890
₹472
Binding:
Paperback
Release:
31 Dec 2017
Language:
English
Available
Ships within 1-2 Days Explain..
3.
Positioning Services in Competitive Markets52 %
Positioning Services in Competitive Markets
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹1,088
₹522
Binding:
Paperback
Release:
27 Sep 2017
Language:
English
Available
Ships within 2-4 Days Explain..
4.
Developing Service Products and Brands52 %
Developing Service Products and Brands
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹1,088
₹522
Binding:
Paperback
Release:
30 Sep 2017
Language:
English
Available
Ships within 2-4 Days Explain..
5.
Crafting the Service Environment52 %
Crafting the Service Environment
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹1,088
₹522
Binding:
Paperback
Release:
04 Nov 2017
Language:
English
Available
Ships within 2-4 Days Explain..
6.
Balancing Capacity and Demand in Service Operations47 %
Balancing Capacity and Demand in Service Operations
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹890
₹472
Binding:
Paperback
Release:
31 Oct 2017
Language:
English
Available
Ships within 1-2 Days Explain..
7.
Managing People for Service Advantage52 %
Managing People for Service Advantage
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹1,088
₹522
Binding:
Paperback
Release:
15 Nov 2017
Language:
English
Available
Ships within 2-4 Days Explain..
8.
Pricing Services and Revenue Management52 %
Pricing Services and Revenue Management
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹1,088
₹522
Binding:
Paperback
Release:
07 Oct 2017
Language:
English
Available
Ships within 2-4 Days Explain..
9.
Understanding Service Consumers47 %
Understanding Service Consumers
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹890
₹472
Binding:
Paperback
Release:
17 Sep 2017
Language:
English
Available
Ships within 1-2 Days Explain..
10.
Managing Customer Relationships and Building Loyalty52 %
Managing Customer Relationships and Building Loyalty
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹1,088
₹522
Binding:
Paperback
Release:
18 Nov 2017
Language:
English
Available
Ships within 2-4 Days Explain..
11.
Winning in Service Markets: Success Through People, Technology and Strategy
Winning in Service Markets: Success Through People, Technology and Strategy
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹4,529
Binding:
Hardback
Release:
16 Dec 2016
Language:
English
Available
Ships within 4-6 Days Explain..
12.
Winning in Service Markets: Success Through People, Technology and Strategy
Winning in Service Markets: Success Through People, Technology and Strategy
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹2,149
Binding:
Paperback
Release:
16 Dec 2016
Language:
English
Available
Ships within 4-6 Days Explain..
13.
Services Marketing: People, Technology, Strategy (Ninth Edition)10 % NR
Services Marketing: People, Technology, Strategy (Ninth Edition)
By: Jochen Wirtz, Christopher Lovelock, Jochen (Nus, S'pore) Wirtz, Christopher (.) Lovelock, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: World Scientific Publishing Company
No Review Yet
₹13,035
₹11,732
Binding:
Hardback
Release:
29 May 2021
Language:
English
International Edition
Ships within 10-12 Days Explain..
Free Shipping in India and low cost Worldwide.
14.
Designing Complaint Handling and Service Recovery StrategiesPOD/NR
Designing Complaint Handling and Service Recovery Strategies
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹985
Binding:
Paperback
Release:
21 Nov 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
15.
Designing Customer Service ProcessesPOD/NR
Designing Customer Service Processes
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹983
Binding:
Paperback
Release:
21 Oct 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
16.
Service Marketing CommunicationsPOD/NR
Service Marketing Communications
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹988
Binding:
Paperback
Release:
14 Oct 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
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