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Jochen (National University Of Singapore, Singapore) Wirtz

Jochen (National University Of Singapore, Singapore) Wirtz

16 results found
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1.
Service Quality And Productivity ManagementPOD/NR
Service Quality And Productivity Management
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹953
Binding:
Paperback
Release:
06 Dec 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
2.
Designing Complaint Handling And Service Recovery StrategiesPOD/NR
Designing Complaint Handling And Service Recovery Strategies
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹951
Binding:
Paperback
Release:
21 Nov 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
3.
Winning In Service Markets: Success Through People, Technology And Strategy48 %
Winning In Service Markets: Success Through People, Technology And Strategy
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹4,278
₹2,225
Binding:
Paperback
Release:
16 Dec 2016
Language:
English
Available
Ships within 1-2 Days Explain..
4.
Balancing Capacity And Demand In Service Operations47 %
Balancing Capacity And Demand In Service Operations
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹869
₹461
Binding:
Paperback
Release:
31 Oct 2017
Language:
English
Available
Ships within 1-2 Days Explain..
5.
Winning In Service Markets: Success Through People, Technology And Strategy48 %
Winning In Service Markets: Success Through People, Technology And Strategy
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹9,603
₹4,994
Binding:
Hardback
Release:
16 Dec 2016
Language:
English
Available
Ships within 1-2 Days Explain..
6.
Services Marketing: People, Technology, Strategy (Ninth Edition)NR
Services Marketing: People, Technology, Strategy (Ninth Edition)
By: Jochen Wirtz, Christopher Lovelock, Jochen (Nus, S'pore) Wirtz, Christopher (.) Lovelock, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: World Scientific Publishing Company
No Review Yet
₹13,434
Binding:
Hardback
Release:
29 May 2021
Language:
English
International Edition
Ships within 14-16 Days Explain..
Free Shipping in India and low cost Worldwide.
7.
Building A World Class Service Organization (Assessment Tool)POD/NR
Building A World Class Service Organization (Assessment Tool)
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹941
Binding:
Paperback
Release:
31 Dec 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
8.
Positioning Services In Competitive MarketsPOD/NR
Positioning Services In Competitive Markets
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹946
Binding:
Paperback
Release:
27 Sep 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
9.
Developing Service Products And BrandsPOD/NR
Developing Service Products And Brands
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹947
Binding:
Paperback
Release:
30 Sep 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
10.
Designing Customer Service ProcessesPOD/NR
Designing Customer Service Processes
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹949
Binding:
Paperback
Release:
21 Oct 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
11.
Crafting The Service EnvironmentPOD/NR
Crafting The Service Environment
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹948
Binding:
Paperback
Release:
04 Nov 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
12.
Pricing Services And Revenue ManagementPOD/NR
Pricing Services And Revenue Management
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹950
Binding:
Paperback
Release:
07 Oct 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
13.
Understanding Service ConsumersPOD/NR
Understanding Service Consumers
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹947
Binding:
Paperback
Release:
17 Sep 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
14.
Service Marketing CommunicationsPOD/NR
Service Marketing Communications
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹954
Binding:
Paperback
Release:
14 Oct 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
15.
Managing Customer Relationships And Building LoyaltyPOD/NR
Managing Customer Relationships And Building Loyalty
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹952
Binding:
Paperback
Release:
18 Nov 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
16.
Managing People For Service AdvantagePOD/NR
Managing People For Service Advantage
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Jochen (National University Of Singapore, Singapore) Wirtz
Publisher: Ws Professional
No Review Yet
₹957
Binding:
Paperback
Release:
15 Nov 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
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