Joanna GutmanJoanna Gutmann is a freelance training consultant who offers a range of courses on office communication. She has a background in secretarial work, and extensive experience in the design and development of courses for secretaries. She is a membr of the Chartered Institute of Personnel Development and also the author of Taking Minutes of Meetings and of two workbooks, I Hate Taking Minutes and I Hate Writing Letters, published by Kogan Page. Read More Read Less