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James L Heskett

James L HeskettJames L. Heskett is UPS Foundation Professor of Business Logistics, Emeritus, at Harvard Business School. Among other honors he was awarded the 2010 Distinguished Career Contribution Award in Services Management by the American Marketing Association.

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1.
Service Profit Chain43 % NR
Service Profit Chain
By: W. Earl, Jr. Sasser, James L Heskett, Leonard A. Schlesinger, James L. Heskett, Leonard A Schlesinger
Publisher: Free Press
No Review Yet
₹3,608
₹2,057
Binding:
Hardback
Release:
10 Apr 1997
Language:
English
International Edition
Ships within 24-26 Days Explain..
Free Shipping in India and low cost Worldwide.
2.
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms31 % NR
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
By: W. Earl, Jr. Sasser, James Heskett, James L Heskett, Leonard A. Schlesinger, W. Earl Sasser
Publisher: Berrett-Koehler Publishers
No Review Yet
₹2,936
₹2,026
Binding:
Hardback
Release:
01 Sep 2015
Language:
English
International Edition
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3.
Value Profit Chain19 % POD/NR
Value Profit Chain
By: James L Heskett, Leonard A Schlesinger, W Earl Sasser, W Earl Jr Sasser
Publisher: Free Press
2.0 (1)
₹2,219
₹1,797
Binding:
Paperback
Release:
04 Oct 2014
Language:
English
International Edition
Ships within 14-16 Days Explain..
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Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
4.
Management Von Dienstleistungsunternehmen37 %
Management Von Dienstleistungsunternehmen
By: James L Heskett
Publisher: Gabler Verlag
No Review Yet
₹4,934
₹3,108
Binding:
Paperback
Release:
02 Jul 2012
Language:
German
Available
Ships within 12-14 Days Explain..
5.
The Ownership Quotient32 %
The Ownership Quotient
By: W. Earl, Jr. Sasser, James L Heskett, Joe Wheeler, James L. Heskett, W Earl Sasser
Publisher: Harvard Business School Press
No Review Yet
₹2,615
₹1,778
Binding:
Hardback
Release:
01 Dec 2008
Language:
English
Available
Ships within 2-4 Days Explain..
6.
Service Breakthroughs23 % POD/NR
Service Breakthroughs
By: James L Heskett, James L. Heskett
Publisher: Free Press
No Review Yet
₹1,997
₹1,538
Binding:
Paperback
Release:
12 Sep 2007
Language:
English
International Edition
Ships within 14-16 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
7.
What Great Service Leaders Know and Do1 % POD/NR
What Great Service Leaders Know and Do
By: James L Heskett, Leonard A Schlesinger, W Earl Sasser
Publisher: Readhowyouwant
No Review Yet
₹4,284
₹4,241
Binding:
Paperback
Release:
01 Sep 2015
Language:
English
International Edition
Ships within 12-14 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
8.
Win from WithinNR
Win from Within
By: James L Heskett, Christopher Douyard
Publisher: Recorded Books, Inc.
No Review Yet
₹3,649
Binding:
CD-Audio
Release:
10 May 2022
Language:
English
Out of Stock
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9.
Win from WithinNR
Win from Within
By: James L Heskett, Christopher Douyard
Publisher: Recorded Books, Inc.
No Review Yet
₹3,223
Binding:
CD-Audio
Release:
10 May 2022
Language:
English
Out of Stock
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10.
Well Path Lib/E19 % NR
Well Path Lib/E
By: James L Heskett, Jame Heskett, Karen Saltus
Publisher: HarperCollins
No Review Yet
₹3,799
₹3,091
Binding:
CD-Audio
Release:
08 Mar 2016
Language:
English
Out of Stock
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11.
What Great Service Leaders Know and DoNR
What Great Service Leaders Know and Do
By: James L Heskett, Leonard A Schlesinger, W Earl Sasser
Publisher: Readhowyouwant
No Review Yet
₹2,682
Binding:
Paperback
Release:
01 Sep 2015
Language:
English
Out of Stock
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12.
Culture Cycle, The12 % NR
Culture Cycle, The
By: James Heskett, James L. Heskett
Publisher: Pearson Education (US)
No Review Yet
₹3,780
₹3,326
Binding:
Paperback
Release:
21 Sep 2015
Language:
English
Out of Stock
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13.
Value Profit Chain31 % NR
Value Profit Chain
By: W. Earl, Jr. Sasser, Leonard A. Schlesinger, W. Earl Sasser, James L. Heskett
Publisher: Simon & Schuster
No Review Yet
₹2,325
₹1,602
Binding:
Hardback
Release:
09 Jan 2003
Language:
English
Out of Stock
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