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James Heskett

James HeskettJames Heskett is UPS Foundation Professor of Business Logistics, Emeritus at the Graduate School of Business Administration, Harvard University. Among other honors he was awarded the 2010 Distinguished Career Contribution Award in Services Managementby the American Marketing Association. Read More Read Less

19 results found
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1.
Service Profit Chain41 % NR
Service Profit Chain
By: W. Earl, Jr. Sasser, James L Heskett, Leonard A. Schlesinger, James L. Heskett, Leonard A Schlesinger
Publisher: Free Press
No Review Yet
₹3,527
₹2,081
Binding:
Hardback
Release:
10 Apr 1997
Language:
English
International Edition
Ships within 24-26 Days Explain..
Free Shipping in India and low cost Worldwide.
2.
Value Profit Chain19 % POD/NR
Value Profit Chain
By: James L Heskett, Leonard A Schlesinger, W Earl Sasser, W Earl Jr Sasser
Publisher: Free Press
2.0 (1)
₹2,249
₹1,822
Binding:
Paperback
Release:
04 Oct 2014
Language:
English
International Edition
Ships within 14-16 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
3.
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms31 % NR
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
By: W. Earl, Jr. Sasser, James Heskett, James L Heskett, Leonard A. Schlesinger, W. Earl Sasser
Publisher: Berrett-Koehler Publishers
No Review Yet
₹2,971
₹2,050
Binding:
Hardback
Release:
01 Sep 2015
Language:
English
International Edition
Ships within 10-12 Days Explain..
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4.
Win from Within22 % NR
Win from Within
By: James Heskett
Publisher: Columbia Univ Pr
5.0 (1)
₹2,387
₹1,862
Binding:
Hardback
Release:
04 Jan 2022
Language:
English
International Edition
Ships within 18-20 Days Explain..
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5.
Management Von Dienstleistungsunternehmen37 %
Management Von Dienstleistungsunternehmen
By: James L Heskett
Publisher: Gabler Verlag
No Review Yet
₹4,934
₹3,108
Binding:
Paperback
Release:
02 Jul 2012
Language:
German
Available
Ships within 12-14 Days Explain..
6.
The Ownership Quotient32 %
The Ownership Quotient
By: W. Earl, Jr. Sasser, James L Heskett, Joe Wheeler, James L. Heskett, W Earl Sasser
Publisher: Harvard Business School Press
No Review Yet
₹2,621
₹1,782
Binding:
Hardback
Release:
01 Dec 2008
Language:
English
Available
Ships within 2-4 Days Explain..
7.
Well Path39 % NR
Well Path
By: Jame Heskett
Publisher: Harper Wave
No Review Yet
₹2,380
₹1,452
Binding:
Hardback
Release:
08 Mar 2016
Language:
English
International Edition
Ships within 12-14 Days Explain..
Free Shipping in India and low cost Worldwide.
8.
Service Breakthroughs23 % POD/NR
Service Breakthroughs
By: James L Heskett, James L. Heskett
Publisher: Free Press
No Review Yet
₹1,952
₹1,503
Binding:
Paperback
Release:
12 Sep 2007
Language:
English
International Edition
Ships within 14-16 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
9.
What Great Service Leaders Know and Do1 % POD/NR
What Great Service Leaders Know and Do
By: James L Heskett, Leonard A Schlesinger, W Earl Sasser
Publisher: Readhowyouwant
No Review Yet
₹4,335
₹4,292
Binding:
Paperback
Release:
01 Sep 2015
Language:
English
International Edition
Ships within 12-14 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
10.
Win from WithinNR
Win from Within
By: James L Heskett, Christopher Douyard
Publisher: Recorded Books, Inc.
No Review Yet
₹3,649
Binding:
CD-Audio
Release:
10 May 2022
Language:
English
Out of Stock
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11.
Win from WithinNR
Win from Within
By: James L Heskett, Christopher Douyard
Publisher: Recorded Books, Inc.
No Review Yet
₹3,223
Binding:
CD-Audio
Release:
10 May 2022
Language:
English
Out of Stock
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12.
Well Path23 % NR
Well Path
By: Jame M. D. Heskett, Jame, M.d. Heskett, Jame Heskett
Publisher: HarperCollins Publishers Inc
No Review Yet
₹1,139
₹880
Binding:
Paperback
Release:
15 Oct 2018
Language:
English
Out of Stock
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13.
Culture Cycle, The12 % NR
Culture Cycle, The
By: James Heskett, James L. Heskett
Publisher: Pearson Education (US)
No Review Yet
₹3,780
₹3,326
Binding:
Paperback
Release:
21 Sep 2015
Language:
English
Out of Stock
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14.
Well Path17 % NR
Well Path
By: Jame Heskett, Karen Saltus
Publisher: HarperCollins
No Review Yet
₹2,279
₹1,881
Binding:
CD-Audio
Release:
08 Mar 2016
Language:
English
Out of Stock
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15.
What Great Service Leaders Know and Do30 % NR
What Great Service Leaders Know and Do
By: James Heskett, W Earl Sasser, Leonard A Schleisinger
Publisher: Berrett-Koehler on Dreamscape audio
No Review Yet
₹1,899
₹1,322
Binding:
CD-Audio
Release:
14 Sep 2015
Language:
English
Out of Stock
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16.
What Great Service Leaders Know and Do31 % NR
What Great Service Leaders Know and Do
By: James Heskett, Earl W Sasser, Leonard A Schleisinger
Publisher: Berrett-Koehler on Dreamscape audio
No Review Yet
₹3,039
₹2,107
Binding:
CD-Audio
Release:
14 Sep 2015
Language:
English
Out of Stock
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17.
Well Path Lib/E19 % NR
Well Path Lib/E
By: James L Heskett, Jame Heskett, Karen Saltus
Publisher: HarperCollins
No Review Yet
₹3,799
₹3,091
Binding:
CD-Audio
Release:
08 Mar 2016
Language:
English
Out of Stock
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18.
What Great Service Leaders Know and DoNR
What Great Service Leaders Know and Do
By: James L Heskett, Leonard A Schlesinger, W Earl Sasser
Publisher: Readhowyouwant
No Review Yet
₹2,682
Binding:
Paperback
Release:
01 Sep 2015
Language:
English
Out of Stock
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19.
Value Profit Chain31 % NR
Value Profit Chain
By: W. Earl, Jr. Sasser, Leonard A. Schlesinger, W. Earl Sasser, James L. Heskett
Publisher: Simon & Schuster
No Review Yet
₹2,325
₹1,602
Binding:
Hardback
Release:
09 Jan 2003
Language:
English
Out of Stock
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