Glenn BassettGLENN BASSETT is Professor of Management and Chair of the Management Department at the University of Bridgeport. For more than a decade he consulted on employee relations practices and employee relations research issues as a member of the General Eletric Corporate Staff. This is his ninth published book. His previous Quorum titles are Management Strategies for Today's Project Shop Economy (1991) and Operations Strategy for Service Industries (1992). Read More Read Less