Gillian JanesGillian Janes is an experienced nurse, educator and researcher. She is an Associate Clinical Fellow at Manchester Metropolitan University and Honorary Associate Professor, Macquarie University, Sydney. She works nationally and interntionally, enabling organisations to create the right system conditions for service improvement, and developing the workforce to ensure they have the personal, technical and strategic knowledge and skills to enable them to use Improvement Science to aid patient safety and healthcare quality. Gillian's PhD used silences research to improve services based on patient experience. She is a National Institute for Health Research (NIHR) Academy Member; NHS Q Community Founding Cohort member and Trustee of the Clinical Human Factors Group. Read More Read Less