Ercell CharlesAs the Vice President of Customer Transformation for Dale Carnegie & Associates, Ercell oversees the entire customer experience by creating quality products that facilitate personal and professional breakthroughs for clients and developing a rigoroustrainer certification system rooted in our unique delivery methodology. He ensures that both product quality and training will drive profitability for our franchise network while serving our client's human capital training needs. Ercell is regarded as a rapport builder: someone who can break down barriers and build bridges with messages and insights that transcend cultural and organizational differences. As a Carnegie Master, he is dedicated to coaching, evaluating, and directing the skills and abilities of future Dale Carnegie trainers on a global scale. He currently lives in Atlanta, He is married to his wife Kynley Hayward Charles and they have three children Cydnei, Blair, Nola, and one granddaughter, Madison. Read More Read Less