Donna CuttingDonna Cutting, CSP is the author of The Celebrity Experience and 501 Ways to Roll Out the Red Carpet for Your Customers. She has been named one of the Top 30 Global Gurus in Customer Service (2020, 2021) and in Organizational Culure (2021). The Founder and CEO of Red-Carpet Learning Systems, Inc., she helps organizational leaders turn prospects into customers and customers into raving fans. More info can be found at redcarpetlearning.com. Read More Read Less