Clifford BrambleThe last part of the book is an analysis of areas that can suck a business dry. Topics like sales, labor, theft, and taxes are added to the book to increase awareness of all areas of business operations. Also included in the book are QR codes that tae the reader to websites, forms, examples, and recommendations simply by scanning the code. Using the QR codes seems to bring some technology to the pages, whereas one would have had to punch in a website address in the past. Now, the reader can scan the code and is taken immediately to the website. Within the book are real-life stories by the author about happenings at restaurants. They break up the book's business tone with some funny guest experiences and unusual incidents. Keep an eye out for the one with the guy named Travis. Several of the stories provide an insight into the issues restaurant operators face when serving their guests and understanding the psyche of individuals. ABOUT THE AUTHOR: Cliff Bramble has been in the restaurant business for forty years. He is an award-winning restaurateur that previously co-founded one of the best steakhouses in the United States and has been recognized by the Georgia Restaurant Association as one of the top restaurateurs in Georgia. Read More Read Less