Charles MunnCharles Munn is the current chairman of the Customer Contact Association Academy. He is also a lay member of the Investigations and Professional Enforcement Committee of the Institute of Chartered Accountants of Scotland. He is an honorary professor n the universities of Dundee, Stirling, Glasgow and West ofScotland where he gives lectures on business ethics. He received the OBE in 2005 for services to banking. Read More Read Less
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