Carol PollardCarol Pollard is Full Professor of Computer Information Systems at Appalachian State University, USA. She holds a PhD in Management Information Systems and Business Administration from the University of Pittsburgh. She also holds an ITILv3 Certificat. She was a research analyst for IBM for 7 years and has served as Associate Editor for the Journal of Global IT Management for the past 10 years and for the International Journal of Decision Sciences since 2010. Her research focuses on application lifecycle management, IT Service management, IT project management and IT for sustainability. She has presented her research at international academic and practitioner conferences including the International Conference on Information Systems, Hawaii International Conference on Systems Sciences, Australasian Conference on IS, Pacific Asia Conference on IS, PINK, IBM Pulse and IBM Innovate. Her research is featured in international journals including MIS Quarterly, Journal of MIS, Journal of IS Education, International Small Business Journal, Group Decision and Negotiation and IT Professional. Read More Read Less