Brigham DickinsonBrigham Dickinson is president of Power Selling Pros and founder of the Power Certification Program, a call-handling training program that holds teams accountable to booking calls and creating Wow! experiences over the phone. Brigham started Power Seling Pros in 2009 when he saw that call handlers needed assistance consistently converting calls to bookings. As a result, Brigham answered the need and created the Power Certifi cation Program to eff ect change in his industry's call centers in the United States, Canada, and Australia. The purpose of the Power Certifi cation Program is to partner with contractors and certify their CSRs to deliver a world-class customer experience. The program guarantees that contractor call-handling teams will book at least 85 percent of their calls and wow more customers. Brigham's company holds teams accountable with a combination of online training, call monitoring, regular one-on-one phone-based coaching, and in-person training-all supported by a vast library of prerecorded calls that showcase best practices. Read More Read Less