Brian Samuel DennisBrian Dennis is recognized internationally as an industry expert, award winning keynote speaker, panelist and key contributor on the integration of 'simplifying' the customer experience. He has delivered keynotes to attendees that represent over 200 f the Fortune 500 companies in 11 countries. Brian serves on the Board of Directors for the Fisher House of Milwaukee (5% of his book's profits go to this organization). The Fisher House provides a home away from home for military and veterans' families. In addition, he was appointed to the CX University Excellence Board and also serves on their thought leader / teaching faculty with some of the most innovative minds in the CX field. He learned early on what great customer service look's like when he sold seed packets at the tender age of 6 and his first customer wanted their money back when they didn't grow. He refunded the 10 cents and the following year that customer bought his entire catalog. Read More Read Less