Binay Kumar JhaAuthor of this book is having mechanical engineering background with MBA in operation management. He has rich multifaceted professional experiences of working of more than 38 years in various engineering, manufacturing of auto components, infrastructral and plastic products, and service organizations of high reputes in India & abroad at senior management positions. This book contains all his experiences and knowledge so acquired during his tenure of services. The purpose of the book is to share the value added excellences experiences to benefit the individuals & organizations that are desirous of continual improvement. Hope this creation would be proven of multiple utility of high degree at personal & professional front as well. Read More Read Less