Bill StaikosWith more than 25 years in financial services and a primary focus on driving customer and employee experience excellence, Bill is a recognized client advocate with proven expertise in envisioning and executing holistic customer-centric strategies.He s currently Senior Vice President, Executive Advisory for Medallia, the leader in enterprise experience management software. Bill also hosts an award-winning, weekly podcast, Be Customer Led, with listeners in 110 countries, focused on help- ing Customer and Employee Experience practitioners accelerate their careers, and defining the future of user experience.Bill has expertise in customer and employee research and insights, data and analytics, UX strategy, design, transformation, and leveraging artificial intelligence (AI) and machine learning to make better decisions in creating a customer-led culture. Bill holds a BS in Business from the State University of New York at Oswego and an MBA from New York University's Stern School of Business. He has also served as a volunteer and board member for the Princeton Nursery School, Westwood Country Club, Fast Company Executive Board and as a mentor for startups through 76 Forward. Read More Read Less