Annette FranzANNETTE FRANZ, CCXP, is an internationally recognized customer experience thought leader, coach, keynote speaker, and author. With thirty years in the customer experience profession, Annette is founder and CEO of CX Journey Inc., a customer experienc consultancy with a mission of helping companies put the "customer" in customer experience by building the right foundation, doing the work to understand employees and customers, identifying what pain points and problems they are trying to solve for, and then turning that information into an experience that drives value, satisfaction, engagement, and retention. Read More Read Less