André WadeBorn in Dayton, Ohio, André Wade has always been a big dreamer. Humble beginnings surrounded with love, advice, and instruction-the customer service he was used to growing up. Graduating from Tennessee State University, over the years he saw numerousstyles of "customer service" unfolding right before his eyes, good and bad. The information gathered and the stories shared will be found in André's newest book: André's Customer Service Soapbox: And the Work-Life Balance We Need, with guide and inspiration on what customer service can be when we put our best foot forward, and the aftermath of when we don't. Read More Read Less