Adrian EasdownAdrian is a keynote speaker, author, podcaster and award-winning expert when it comes to helping businesses survive and thrive in the accommodation and tourism industries. His innovative forward-thinking approach helped to achieve consistent double-dgit growth and yields across multiple businesses. Over the past six years, Adrian's focused his attention on helping others achieve similar results, working with businesses in the accommodation industry with multi-million dollar turnovers. Through Adrian's leadership and dedication, he and his clients have won numerous prestigious industry and business awards. Adrian realised early on that bad reviews were free assessments of his business, locked in the poorly written sentences he saw diamonds. Through Adrian's book, business owners will learn to look at themselves first, to find out exactly why they are avoiding negative criticisms of their business. With Adrian leading the way, you will learn how to see your guests as more than just bad reviews in waiting. He will show you how to spot their motivations and then leverage these to formulate responses that go to the heart of the guest's concerns. Adrian's mission is helping other accommodation owners replicate the success he has had in their own business and life. On Australia's first accommodation industry podcast, That Bad Review, he shares the stories of real industry people about how they get the job done, day in and day out. He wants to help you make sure that your clients are happy and that your team loves coming to work every day. Adrian is living proof you can build your profits year after year and get the results you have always dreamed about. Read More Read Less